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Dear Floyd,
Please allow me to apologize for the wrong logo printing on the sporting bottles. While we make every effort to insure all the details are strictly according to your request £¬£¬£¬£¬£¬£¬£¬this mistake still happened.
l will have a meeting with our sales and order follow-up team£¬£¬£¬£¬£¬£¬£¬to improve the procedure for all the future orders and try our best to avoid any problems.
However£¬£¬£¬£¬£¬£¬£¬it is impossible for us to accept the compensation charge which up to USD 30 000.Because the whole order is ONLY USD 9 000! We could make a crucial concession to pay for USD 12 000 totally , and split them into 4 orders.
That means, we could transfer back USD 3 000 this time£¬£¬£¬£¬£¬£¬£¬and please deduct USD 3 000 each time for the coming 3 orders.
Regarding the unusable bottles ,our forwarder will deliver them from your warehouse and ship them to Russia to our other customer there £¬£¬£¬£¬£¬£¬£¬and I will send you the contact info later.
We'll ship a new wave of products to you in 1 week. Hope the alternative scould catch your schedule.
Best regards,
Mary
¶þ¡¢³£ÓÃÓï¾ä
1. Our humble apologies for these defective parts.
¹ØÓÚÕâЩË𻵵IJ¿¼þ£¬£¬£¬£¬£¬£¬£¬ÎÒÃÇÉî¸ÐÇ¸ØÆ¡£¡£¡£¡£¡£¡£
2. We will split the claim charge into 4 waves.
ÎÒÃÇ»á°ÑË÷ÅâµÄ¿î×Ó·Ö³ÉËıÊÀ´Å⸶¡£¡£¡£¡£¡£¡£
3. It is our crucial concession to afford the compensation charge of USD 10000.
Å⸶10000ÃÀÔªÒѾÊÇÎÒ·½×ö³öµÄÖØ´óÈò½ÁË¡£¡£¡£¡£¡£¡£
4. You guaranteed that you won't charge us any additional cost if we only ship the goods 1 shipment later.
Äú°ü¹Ü¹ý£¬£¬£¬£¬£¬£¬£¬ÈôÊÇÖ»ÑÓ³ÙÒ»¸ö´¬ÆÚ£¬£¬£¬£¬£¬£¬£¬ÊDz»»áÒªÎÒÃǼ縺ÈκÎÌØÊâÓöȵġ£¡£¡£¡£¡£¡£
5. Im writing to complain the inaccurate logo printing.
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