跨境电商客服相同发错货的示例邮件
在运输历程中,卖家有时可能会发明发错货或者漏发货的情形,此时应该自动致歉 ，，，，，请求客户的体贴 ，，，，，除了换货或者补货之外 ，，，，，还可以通过赠予小礼物、优惠券等方法慰藉客户 ，，，，，提升客户的购物体验。。。。。以下是客户效劳职员与客户相同发错货或者漏发货问题的示例邮件。。。。。
Sample
Dear sir / madam,
We apologize for having sent you a wrong package, and promise immediately to make up for it.
Firstly, we will send you the right package as soon as possible. Secondly, we will send you an X X% off discount coupon, which you can use whenever you want in our store. Could you please help to send the wrong package back after receiving it? We are responsible for the shipping payment. What do you think of the solution? If there is anything we can do for you, do not hesitate to contact us. Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
我们很歉仄给您寄错了包裹 ，，，，，在此向您允许连忙接纳调解步伐。。。。。
首先 ，，，，，我们将尽快为您发送准确的包裹。。。。。其次 ，，，，，我们将为您提供XX折的优惠券 ，，，，，您可以随时在本店使用。。。。。您收到我们寄错的包裹后、能帮我们寄回来吗？？？？？？邮寄用度由我们认真。。。。。您以为这个解决计划怎样？？？？？？若是有任何我们能为您做的事 ，，，，，请随时联系人生就是博·(中国)尊龙AG旗舰厅。。。。。关于可能给您带来的未便 ，，，，，恳请原谅。。。。。衷心谢谢您的善解人意。。。。。
祝好！
(你的名字)
Sample
Dear sir / madam,
We apologize for having left out the item X X X, and promise to send it as soon as possible.
In order to make up for your inconvenience, we will send with the package a new product recently designed by us and good for your neck health. Please let us know before you submit a refund request. We can further discuss a satisfactory solution with you. If there is anything we can do for you, do not hesitate to contact us. Please forgive us for your inconvenience. Your kind understanding will be greatly appreciated.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
我们很歉仄漏寄了XXX货物 ，，，，，在此向您允许尽快补发。。。。。
为了填补给您带来的未便,我们将随包裹赠予一个我们最近设计的有利于您颈部康健的新产品。。。。。在和我们相同之前 ，，，，，请不要提交退款申请。。。。。我们可以和您进一步讨论令人知足的解决计划。。。。。若是有任何我们能为您做的事 ，，，，，请随时联系人生就是博·(中国)尊龙AG旗舰厅。。。。。关于给您带来的未便 ，，，，，恳请原谅。。。。。衷心谢谢您的善解人意。。。。。
祝好！
(你的名字)