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ÑÇÂíÑ·¹ÙÍøÔÎÄÏêÇ飺
Toys
The European Toys Safety Directive requires, among others things, that it must be possible to use a toy without any danger to one's health or safety during the toy's foreseeable and normal period of use. You may also be required to place warnings on the products that specify the appropriate conditions and limitations of use.
Other resources
Europe The safety of toys English United Kingdom DTI Toy Safety English Germany BMEL - Product Safety English Sicheres Spielzeug German France La s¨¦curit¨¦ des jouets French Italy Ministry of Health on Toys Italian Spain La Asociaci¨®n Espa?ola de Fabricantes de Juguetes (AEFJ) Spanish Medical devices
Medical devices range from simple products like bandages to the most sophisticated life-supporting products. If your product is considered a medical device, you may be subject to the European Medical Devices Directive. The Directive requires, among other things, that medical devices shall not compromise the safety and health of patients, or users and other persons when properly implanted, maintained, and used.
Other resources
Europe Summaries of European Legislation English Medical devices English United Kingdom Healthcare and medical: international trade regulations English Germany BFARM - Medical Devices English France ANSM: dispositifs m¨¦dicaux French Italy Informazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice) Italian Spain AEMPS-Medical Devices Spanish Pharmaceuticals and cosmetics
Pharmaceuticals and cosmetics are subject to various regulations in Europe, including special labeling and packaging requirements. The regulations are only partially harmonized. For example, a product may be sold over-the-counter in some European member states, while in others it may only be legally sold in pharmacies.
Other resources
Europe Pharmaceutical and cosmetic products English Cosmetics English United Kingdom Regulating Medicines and Medical Devices English Germany BFARM - Medicinal Products English Bundesministerium f¨¹r Gesundheit - Arzneimitteldaten Zentral und Transparent German France ANSM: produits cosm¨¦tiques French ANSM: medicaments French Italy Informazioni generali sugli avvisi di sicurezza - FSN (Field Safety Notice) Italian Spain Plan de Calidad para el Sistema Nacional de Salud Spanish Food
Food and food products are subject to many regulations in Europe. European food regulations in particular aim at establishing high-quality standards for food and food product hygiene, animal health and welfare, and plant health, and prevent the risk of contamination from external substances.
European food regulations include, among many other things, the following:
Specifying rules on appropriate labeling for food products. Often product labeling is required to be in the language of the European member state where the product is sold.
Establishing mandatory refund and recycling schemes for beverage packaging in several European member states.
You can find more information at the following links:
Other resources
Europe Europa: Food Safety English Europa: Health and Consumers - Food English European Food Safety Authority English United Kingdom Food Standards Agency English Germany FMFA - Food English BLL - Kennzeichnung German France ANSES French DGCCRF French Italy Alimenti Italian Spain Alimentaci¨®n Spanish More: See a list of restricted products for import into the United Kingdom.
Consumer rights
Please note that these consumer rights are described for illustrative purposes only and do not constitute any legal advice or substitute for any contractual obligation that you may have agreed upon with Amazon or directly with the consumer.
Rights of cancellation
With some exceptions, consumers in the European Union have the right to cancel a purchase of a product bought online within 14 days of receiving the final item of the order, if they purchased multiple items together that were delivered separately. Even when there is no error from your side, you must refund the item and the shipping costs. You may not have to refund all costs unless one of the following is true:
There is an error on your side.
You agreed to bear all costs for the consumer.
You failed to disclose or inform the customer about the costs that you are legally required to disclose.
For example, you must refund the normal cost of sending the item to the consumer but not any extra costs for services that the customer chooses, such as expedited delivery or gift-wrapping. Similarly, when you expressly inform the consumer, you don't have to bear the cost of returning the product to you.
Please note that these consumer rights are in addition to any contractual return rights that you may have agreed upon with Amazon (e.g. 30-day return guarantee) or directly with the consumer.
Other resources
Europe The Directive on Consumer Rights English United Kingdom UK online and distance selling for business English Germany Verbraucherportal German France Loi consommation : e-commerce French Achat ¨¤ distance: droit de r¨¦tractation du consommateur Italy Decalogue on consumer rights Italian Consumer rights information materials Spain Derechos b¨¢sicos de los consumidores Spanish Legal warranty
Under EU consumer protection rules, the seller of a product must offer a 2-year Legal Warranty when selling in the EU. This means that, during the period of 2 years from the delivery of the product, you must repair, exchange or reimburse a defective product. In most EU countries, any defect that becomes apparent within 6 months from delivery is presumed to have existed at the time of delivery and therefore you must repair, exchange or reimburse it. After 6 months, in most EU countries (France excluded), you can request the customer to prove that the defect already existed at the time of delivery. You can find more information regarding the Legal Warranty in the following link from the European Commission.
This Legal Warranty obligation is in addition to your obligation to process customer returns according to Amazon Return Policy.
Other resources
Europe Sales and Guarantees English United Kingdom UK online and distance selling for business English Germany Verbraucherportal German France Achat ¨¤ distance: livraison du bien ou ex¨¦cution de la prestation French Garantie l¨¦gale de conformit¨¦ Italy Guidelines on legal warranty Italian Spain Derechos b¨¢sicos de los consumidores Spanish
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