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The Seller Fulfilled Prime trial performance metrics
In order to successfully complete the Seller Fulfilled Prime trial, sellers must meet the following performance requirements on a minimum of 50 Prime trial orders:
An On-Time Shipment Rate of at least 99% for Prime trial orders
Use of Buy Shipping Services for at least 99% of Prime trial orders
A Cancellation Rate of no more than 0.5% on Prime trial orders
The Prime Trial Performance section in Seller Central displays the fulfillment performance metrics you must keep track of during your Seller Fulfilled Prime trial period.
Performance metrics
On-Time shipment:
On-Time Shipment is calculated by dividing the number of Prime trial units that were shipped on or before the promised ship date by the total number of Prime trial units shipped.
Note: On-time Shipment rate is calculated based on the Carrier First Scan time and not the Actual Ship time. When calculating this metric, we take into consideration that carriers might first scan the packages several hours after they are picked up.
On-Time Delivery
On-Time Delivery is the percentage of Seller Fulfilled Prime units that were delivered on or before the promised delivery date. While your On-Time Delivery rate does not affect your Seller Fulfilled Prime eligibility, monitor it to ensure you¡¯re choosing shipping methods that arrive on time and provide a great customer experience.
Buy Shipping usage:
Buy Shipping usage is defined as the number of Prime trial units with labels purchased through Buy Shipping divided by all Prime trial units shipped.
Cancellation:
Cancellation rate is the number of Prime trial units cancelled by the seller prior to ship-confirmation divided by the total number of Prime trial units ordered. When computing this metric, we consider all Prime trial order cancellations initiated by the seller for any reason.
Orders:
This identifies the number of Prime trial orders within the date range displayed on the top of the Prime Trial Performance section.
Download Defects Report:
The Download Defects Report link generates a report that shows you the Prime trial orders that missed one or more of the fulfillment performance requirements for the Prime trial. Learn more about the trial defects report.
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