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Refunds of Buy Shipping fees

You can request a refund of Buy Shipping fees in accordance with the carrier's applicable terms and conditions. The following notes apply:

  • Amazon will issue a refund only if approved by the carrier.

  • If you purchase package insurance, and your refund is approved, the insurance fee will also be refunded. If we reject a refund for any reason other than the use of an old shipping label, you might still receive a refund of the insurance fee.

  • If you request a refund and use alternative shipping, be sure to send the buyer the new shipping and tracking information. Else, the buyer will not receive an automatic notification of the change, and the original tracking information will remain associated with the order in the buyer's Amazon account.

  • If you ship a package, and confirm the shipment on time, but the carrier delivers it late, you are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer to contact the carrier and request a refund based on the carrier's on-time delivery guarantee.

To learn more about buying shipping labels, see Buy shipping through Seller Central. See Reprint a shipping label if you have to refund and reprint a label.


Request a refund

To apply for a refund, follow these steps:

  1. Click Manage Orders listed under Orders menu in Seller Central and find the order for which you want to request a refund of Shipping Services fees.

  2. Click the Order ID link in the Order details column.

  3. Click Refund Purchased Shipping Label.

  4. Confirm the label was not used for postage by clicking the check box above the Refund Shipping button.

  5. Click Refund Shipping.

CarrierRefund request deadline (post-purchase)Timing for resolution of refund requestFile a claim
USPS14 days60 daysOnline

or 1-800-332-0317

UPS14 days30 daysOnline

or 1-800-PICK-UPS

FedEx14 days30 daysOnline

or 1-800-GoFedEx and request "Claims"

OnTrac14 days30 daysComplete and "Submit" Claim Form
DHL Express14 days30 daysOnline

or 1-800-273-4530

Note:

  • A request for refund also will be declined if the package already has been delivered, or if the package is still in transit. For more information, read the terms and conditions of the carrier.

  • To help avoid negative feedback or an A-to-z Guarantee claim, promptly ship your orders, or if you are unable to fulfill an order, issue a refund as soon as possible.


View the status of a refund

You can view the status of your refund request in the Shipping Services Refunds section of the Order Details page. The status will be Refund Pending while we process your request.

If we approve the refund, the status will be Complete and the refund amount will appear as a credit on the Order Details page. The refunded amount also appears under Delivery services in your settlement report, and on the View Transactions page in the Payments section of your seller account.

For unapproved refunds, the status will be Refund Rejected.


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