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Request a review

We don¡¯t require you to request reviews because our systems already do that on your behalf at no cost to you. If you would still like to request a review for a specific order, we recommend that you use the Request a review feature on the Order Details page instead of asking the customer via email or Buyer-Seller Messaging.

When you request a review using this feature, we ask for both a product review and seller feedback for the order in the same email. These requests use standardized language and are automatically translated into the customer¡¯s preferred language.

You can use this feature to request reviews once per order between 5 and 30 days after the order delivery date. This ensures that customers receive relevant, recent review requests.


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