点击审查！亚马逊退货处置惩罚指南
Fix issues with return labels, refunds and reimbursement claims
处置惩罚退货时，，，，，，，，您需要提供与亚马逊退货政策一律或越发优惠的退货政策。。 。。。。
凭证亚马逊退货政策，，，，，，，，以下条件仅适用于因买家改变意愿而提倡的退货。。 。。。。它们不适用于因保存缺陷而导致退货的商品。。 。。。。
- 所有商品包装、文件（箱子、手册、保修卡等）以及真品证书、品级证书和判断证书必需随退货商品一起退回。。 。。。。包装必需未开封且完好无损（若是适用）。。 。。。。
- 商品必需处于全新且未磨损状态。。 。。。。
- 关于任何因买家疏忽、误用或改动而造成残损、零件丧失或不可售状态的商品，，，，，，，，将概不接受退货。。 。。。。
- 关于任何在收货后泛起巨细变换、残损或其他转变的商品，，，，，，，，将概不接受退货。。 。。。。
买家提供退货配送收条后，，，，，，，，卖家必需连忙对不带预付费退货货件标签的退货商品举行赔偿。。 。。。。
退货申诉
若是亚马逊代表您批准您以为不应批准的退货或退款，，，，，，，，您可以提出申诉。。 。。。。有关详情，，，，，，，，请参阅退货申诉。。 。。。。
国际退货
要相识有关亚马逊国际退货政策的更多信息，，，，，，，，请参阅国际销售订单的买家退货。。 。。。。
新前言类商品（图书、音乐、影视）
若是处于原始状态的前言类商品（图书、音乐、影视）在原始货件送达买家的 30 天内寄出，，，，，，，，则可退货。。 。。。。
二手前言类商品（图书、音乐、影视）
关于二手前言类商品（图书、音乐、影视），，，，，，，，买家必需在收到商品后的 14 天内报告保存瑕疵、残损或重大差别。。 。。。。退货商品必需在预计最迟送达日期后的 30 天内寄出。。 。。。。
软件
软件是一种特殊分类的商品，，，，，，，，有特定指南。。 。。。。
- 若是商品在售出时是全新状态，，，，，，，，而买家收到商品后翻开了包装，，，，，，，，则您可以拒绝接受退货，，，，，，，，除非商品有瑕疵。。 。。。。
- 若是商品在售出时是二手状态且不保存重大差别或瑕疵，，，，，，，，而买家收到商品后翻开了包装，，，，，，，，您也可以拒绝接受退货。。 。。。。
- 若是商品保存重大差别但处于原始状态，，，，，，，，并且买家在原始货件送达后的 30 天内寄出，，，，，，，，则您应接受退货。。 。。。。
电视/音响
若是电视/音响在原始货件送达买家的 30 天内寄出，，，，，，，，则可退货。。 。。。。
- 若是商品是以全新或二手状态配送，，，，，，，，但在送达时有瑕疵或残损，，，，，，，，则买家必需在收到商品后的 14 天内向您报告保存瑕疵/残损，，，，，，，，并安排退货。。 。。。。
- 若是商品在送达买家凌驾 30 天后泛起故障且仍处于保修期内，，，，，，，，请协助买家向制造商追求保修索赔。。 。。。。
母婴用品
若是您自行配送母婴用品订单，，，，，，，，则必需凭证已宣布的退货政策在买家下单时接受退货。。 。。。。若是您使用亚马逊物流，，，，，，，，请凭证亚马逊退货政策处置惩罚母婴用品退货。。 。。。。
危险品
凭证亚马逊自营退货政策，，，，，，，，买家不得退还由燃气驱动或包括可燃液体的危险品。。 。。。。也不得退还送达凌驾 30 天的条记本电脑或台式机。。 。。。。
您可以在发放订单金额退款的同时发放优惠，，，，，，，，或以发放优惠取代发放退款。。 。。。。
亚马逊官网原文详情：
Guidelines for handling returns
Resolve return issues for seller-fulfilled orders
Fix issues with return labels, refunds and reimbursement claimsWhat can we help you with?Learn about refunds and returnsWhen you process returns, you are required to match or exceed the Amazon return policies.
Under the Amazon returns policies, the following conditions apply only to returns initiated due to change of minds. They do not apply to items that are returned because they are faulty.
- All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
- Items must be in new and unworn condition.
- Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
- Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Note: To arrange the return of an item, you must either provide a return address in the Elected Country or pay for return shipping costs. To pay for shipping, you can send the buyer a prepaid return shipping label or reimburse the shipping costs.We recommend that prepaid return shipping labels include tracking.
Reimbursement for returns without prepaid return shipping labels must be made as soon as the buyer provides a return shipping receipt.
Appeal a return
You can file an appeal if Amazon authorized a return or refund on your behalf that you believe should not have been authorized. For details, see Appeal a return.
International returns
To learn about the Amazon international return policy, see Customer returns for international sales.
New BMVD products
Buyers can return books, music, videos, and DVDs (BMVD) in their original condition if they are postmarked within 30 days of the delivery of the original shipment.
Used BMVD products
For used BMVD products, the buyer must report defects, damage, or material difference within 14 days of receipt. The returned item must be postmarked within 30 days from the latest estimated date of arrival.
Software
Software is a unique category and has specific guidelines.
- If the product was sold in new condition and has been opened, you can refuse to accept the return unless it is defective.
- If the product was sold as Used/Open and is not materially different or defective, you can refuse to accept the return.
- If the product is materially different, you should accept a return if the buyer sends it back in its original condition and it is postmarked within 30 days of the delivery of the original shipment.
Note: You can sell only full retail versions of software on Amazon. For information about allowed and prohibited items, see Selling software.Electronics
Buyers can return electronics if the products are postmarked within 30 days of the delivery of the original shipment.
- If the item was shipped as New or Used, and it is defective or damaged upon receipt, the buyer must report the defect or damage to you within 14 days of receipt and arrange a return.
- If the item becomes defective more than 30 days after shipment and is under warranty, assist the buyer in pursuing a warranty claim with the manufacturer.
Note: If a customer returns a product that has non-volatile internal memory (like an MP3 player or a digital camera), you must clear the devices of any customer data immediately. Non-volatile memory is any computerized memory that can keep information stored even when not powered.Baby products
If you fulfill your own orders for baby products, you must accept returns according to your posted return policies at the time of the order. If you use Fulfillment by Amazon (FBA), returns are processed according to the Amazon return policy for baby products.
Note: If you refuse to accept the return of an item that had a purchase price less than $300, and Amazon determines that it is materially different, you might be held responsible for any A-to-z Guarantee claim or chargeback dispute that is filed.
Hazardous items
As with the Amazon retail returns policy, buyers cannot return hazardous items that are gas-powered or contain flammable liquids. They also cannot return laptop or desktop computers more than 30 days after delivery.
You can issue a concession in addition to or instead of refunding order amounts.
文章泉源：亚马逊官方网站