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Reimbursements report (overview)


The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those that are generated automatically.

Reimbursements appear in your account 4-5 days after the reimbursement is approved.

Tip: For information about FBA customer refunds, see FBA customer returns report (overview).

Reimbursements also appear in the Payments report. To locate a reimbursement:

  1. In the Payments report, click Transaction view.

  2. In Filter view by, select Other.

  3. In the Product Details column, search for Balance Adjustment or FBA Inventory Reimbursement.

For the reimbursements that you requested, use the case ID in the report to view the details. For reimbursements associated with a customer refund, use the Amazon order ID in the report to view the details.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.


Field Definitions

Online report headerDownloadable report headerDescription
Dateapproval-dateThe date the reimbursement was approved.
Reimbursement IDreimbursement-idThe unique identifier for this reimbursement. Each reimbursement may include multiple line items.
Case IDcase-idThe unique identifier assigned to the case when you request a reimbursement.
Amazon Order IDamazon-order-idThe unique identifier assigned to the customer order. This field is empty if the reimbursement is not associated with an order.
ReasonreasonThe reason for the reimbursement (for example, Damaged: Warehouse).
Merchant SKUSkuThe merchant SKU (stock keeping unit) is the unique identifier you assigned to your product.
FNSKUfnskuThe fulfillment network SKU (stock keeping unit) is the unique identifier Fulfillment by Amazon assigned to your product.
ASINasinAn ASIN (Amazon Standard Identification Numbers) is a unique identifier assigned by Amazon to products in the Amazon product catalog. The ASIN can be found on the product detail page.
Titleproduct-nameThe name of your product.
ConditionconditionThe condition of your item (for example, New).
QuantityquantityThe total number of units reimbursed for this line item.
[Does not appear in the online version]currency-unitThe currency for the applicable marketplace.
Amount Per Unitamount-per-unitThe per-unit reimbursement amount for this line item.
Quantity Reimbursed [Cash]quantity-reimbursed-cashThe total number of units reimbursed with cash.
Amount Totalamount-totalThe total amount of the cash reimbursement for this line item.
Quantity Reimbursed [Inventory]quantity-reimbursed-inventoryThe number of units reimbursed with inventory.
Quantity Reimbursed [Total]quantity-reimbursed-totalThe total number of units reimbursed with either cash or inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]).



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