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Non-Integrated Shipping Channel Closure
With effect from 30 June 2020, the shipping channels "Other Logistics Provider" (OLP), "Seller's Own Fleet" (SOF) and "Virtual Goods, Delivery Through App/Emails" (VG) will not longer be available for use by sellers, except for a specific group of sellers.
Sellers who are whitelisted for these shipping channels have to ensure that all listings that can be shipped via Shopee's integrated channels have at least 1 integrated shipping channel toggled on.
Similarly all items that has "Singpost - Normal Mail" enabled has to have at least 1 integrated channel toggled on at the same time.
This is to ensure that buyers get the best purchase experience on Shopee, with in app parcel tracking available for all orders.
Who are the sellers that can use "Other Logistics Provider", "Seller's Own Fleet" and "Virtual Goods, Delivery Through App/Emails"?
Sellers who sell:
Bulky items that exceed the weight/dimension limits of Shopee integrated channels*
Items that require installation
Chilled/ frozen / perishable items that require special delivery methods
Virtual goods (e.g vouchers)
*Integrated shipping channel max W + L + H = 300cm and max weight = 30kg
The following service standard must be consistently maintained in order to continue using OLP/SOF:
High shop ratings (>4.8)
Bad reviews related to shipment (<5%)
Return refunds due to shipment (<5%)
Submission of pickup manifest and proof of delivery upon request, in the event of any shipment disputes
Non-compliance to these service standards may result in removal of access to use OLP or SOF to ship your items.
How do I apply for access to Other Logistics Provider and other channels?
Other Logistics Provider (OLP)
Seller's Own Fleet (SOF)
Virtual Goods, Delivery Through App/Emails (VG)
To apply for the following shipping channels, please fill in this form with the following evidence:
Reason for use
Evidence required for SOF
Evidence required for OLP
Evidence required for VG
Bulky items / Require installation
1. Vehicle log card
2. Photo of vehicle [showing license plate number]
3. Link to listing
1. Link to listing
2. SLA with courier
3. Sample pickup manifest
4. Sample proof of delivery
-
Chilled and frozen / Perishable
1. Chilled vehicle log card
2. Photo of chilled vehicle [showing license plate number]
3. Link to listing
-
Virtual Goods
-
-
1. Sample link to virtual good listing
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