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2020/11/26

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I was overcharged for Shipping Fee, can I dispute it? [NinjaVan]

If you encounter being overcharged for shipping fee by NinjaVan, please email the supporting details to Shopee Customer Support Team at help@support.shopee.sg


Supporting documents:

  1. Sample picture of the item & the packaging

  2. Dimensions (Length x Width x Height) of the item after it has been packed

  3. Sample picture of the dimensions (Please provide picture of the parcel being measured with a tape)

  4. Weight of the item after it has been packed (picture of the item on weighing scale)



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