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Policies and benefits of the Advanced Logistics Program

Eligible orders included in the Advanced Logistics Program are subject to Wish for Merchants Terms of Service as well as all Advanced Logistics Program Merchant Policies. All eligible orders will also receive a number of logistics benefits offered by the Advanced Logistics Program. Relevant policies and benefits include, but are not limited to:

  • Eligible orders should be delivered and scanned into the correct Advanced Logistics Program warehouse within 168 hours (7 calendar days) of the time the Advanced Logistics Program order is released to merchants. Please note that it may take up to 24 hours for the warehouse to scan and check in orders. If the order arrives and scans into the warehouse later than 168 hours, merchants will be charged 100% of the shipping fees based on pricing schedule, plus an additional 50% of the original shipping fees. As such, we strongly suggest that merchants timely deliver eligible orders.

  • Merchants may use a number of Wish-supported pick-up carriers or self-delivery method to deliver corresponding orders to the Advanced Logistics Program warehouse indicated in the shipping address on Merchant Dashboard and WishPost. See a list of pick-up carriers here.

  • To help merchants ship certain Advanced Logistics Program orders more efficiently, merchants may remove certain orders from the Advanced Logistics Program directly in Merchant Dashboard based on qualified reasons:

    • If the order is subject to the Confirmed Delivery Policy, merchants must fulfill the order with WishPost and select an appropriate WishPost logistics channel and service level that provide last-mile tracking (i.e. delivery confirmation);

    • If the order is not subject to the Confirmed Delivery Policy, merchants may fulfill the orders with any WishPost logistics channel of their choice.

    • Shipping these types of orders removed from the Advanced Logistics Program is subject to specific requirements, per Merchant Policy 5.8. That is, these types of orders are required to be fulfilled with one of the Confirmed Delivery Carriers. As such, merchants must also comply with the confirmed delivery timeline requirements outlined in Merchant Policy 5.4 and Merchant Policy 7.5 for these orders.

    • Currently, Finland- and United States-bound Advanced Logistics Program orders can be removed from the program for the qualified reason of ¡°Shipping from outside of Mainland China¡±, so that merchants can ship relevant orders directly from their warehouses outside of Mainland China, reducing delivery time and improving customer satisfaction.

    • Currently, United States-bound orders can also be removed from the program for qualified reasons other than ¡°Shipping from outside Mainland China¡±. Merchants may learn more about a list of qualified reasons for removing United States-bound orders from the program here. As these orders are still shipped from within Mainland China, they must be fulfilled with WishPost. However, merchants may choose the appropriate WishPost logistics channels based on whether the removed order is subject to the Confirmed Delivery Policy or not. Specifically,

    • Per Merchant Policy 5.8, order removal found to be based on non-qualified reasons may be penalized $100 per non-compliant order. Repeated violations of this policy may be subject to further penalties such as account suspension

  • Advanced Logistics Programs orders that meet the following requirements may be eligible for payment faster (i.e. 20 calendar days after confirmed fulfillment):

    • The store must have a Silver/Gold/Platinum Merchant Standing at the time the order is released to merchants;

    • The Advanced Logistics Program order must have a tracked confirmed fulfillment time;

    • The Advanced Logistics Program order must arrive at and scan into the designated warehouse on time within 168 hours (i.e. 7 calendar days).

Specifically for the benefit of being eligible for payment faster, Advanced Logistics Program orders released to merchants starting on November 2, 2020 12:00AM UTC may become eligible for payment 20 calendar days after confirmed fulfillment if the above conditions are met.


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