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7.15Merchant is responsible for 100% of any refund for items that are returned to sender
If delivery fails and the carrier returns the item to the sender, the merchant is responsible for 100% of the cost of the refund.
Merchants are allowed to dispute these refunds.
Learn about why items are returned to the sender
7.16Merchant is responsible for 100% of any refund for products with low ratings
Merchants will receive an infraction for each product with an extremely low rating average. The merchant is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.
Depending on the average rating, products may be removed from Wish. Products that have a low average rating and are not removed from Wish are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the merchant will no longer be responsible for 100% of refunds due to this policy.
Merchants are not allowed to dispute these refunds.
7.17Merchant is responsible for 100% of any refund for orders not delivered to the customer
If an order¡¯s tracking information marks the order as ¡°delivered¡±, but the customer did not receive the order, the merchant is responsible for 100% of the cost of refunds.
Merchants are allowed to dispute these refunds.
7.18Merchant is responsible for 100% of any refund for orders shipped with unaccepted carriers
If an order is shipped with an unaccepted carrier, the merchant is responsible for 100% of the cost of refunds.
Merchants are not allowed to dispute these refunds.
Learn which carriers are accepted on the Wish platform
7.19Merchant is ineligible to receive payments from refunded orders if the store has a high refund rate
If a merchant's store has a high refund rate, the merchant is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the merchant will be responsible for refunds as per standards.
Merchants are not allowed to dispute these refunds.
Learn more about Merchant Two-Tier High Refund Policy
7.20Merchant is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries
If a merchant lists products that are considered to be dangerous or illegal in a country in which the products are sold, the merchant is responsible for 100% of the cost of refunds for all orders from these specific countries.
Due to the nature of these policy violations, merchants may not dispute these refunds.
Learn more about Dangerous Product Refund Policy
View archived Refund Policy policies
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