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How to fulfill orders shipping outside of the UK to the UK?

Please note that the information provided in this article does NOT constitute tax, legal, or other professional advice.

Starting December 31, 2020 11:00PM UTC, all orders shipping to the UK  will be affected by changes to UK VAT announced by HMRC (the UK government tax authority) on goods sold to UK customers, effective once the UK leaves the EU VAT system on January 1, 2021. To help Wish and merchants comply with the changes to UK VAT, Wish will require additional fulfillment information from merchants for all relevant orders placed by UK customers after December 31, 2020 11:00PM UTC. 

The standard UK VAT rate will still remain 20%. Starting January 1, 2021, Wish will automatically add VAT for all domestic and international UK-bound orders on top of the customer-paid product price and shipping price. Therefore, please ensure that the product price and shipping price you provide do not already include the VAT amount. 

For orders that are shipping domestically within the UK, the following new fulfillment requirements below do not apply. 

 

UK Fulfillment Changes (effective December 31, 2020 11:00PM UTC)

Please see below for a detailed list of changes and relevant information regarding order fulfillment (applicable to UK orders shipped from outside of the UK). Please note that Mainland China-based merchants shipping UK-bound orders with the Advanced Logistics Program or Smart Logistics Program do not need to take any additional actions per UK fulfillment requirements below, as WishPost will take care of the necessary actions for these orders.

For all other types of UK-bound orders:

• Merchants must print a Package Overview document and include it inside the package. The Package Overview document provides a product description and what the customer has paid for the products inside the package.

• For orders shipped with any WishPost 3rd Party Logistics (3PL) channels, please print the Package Overview document generated by WishPost and include it inside the package.

• For orders shipped with non-WishPost carriers, please print the Package Overview document generated by Wish (available in the Merchant Dashboard) and include it inside the package.

• For all UK-bound orders, merchants must print a Package Overview document generated by Wish (available in the Merchant Dashboard) and include it inside the package. The Package Overview document provides a product description and what the customer has paid for the products inside the package.

• For orders whose *expected customer-paid product price for the corresponding consignment is less than or equal to ?135 (excluding all other customer payments such as shipping, insurance, and taxes), Wish will calculate, collect, and remit VAT directly to the UK tax authorities. No merchant actions are required. 

• Orders whose *expected customer-paid product price for the corresponding consignment is greater than or equal to ?135.01 (excluding all other customer payments such as shipping, insurance, and taxes) will be flagged as ¡°Pay Customer VAT ¡°PC-VAT¡± required¡± in the Merchant Dashboard. This means that merchants are responsible for remitting the VAT amount to the freight forwarder who will then remit the VAT to customs on behalf of customers (in this case, the VAT amount will be remitted to merchants by Wish when merchants receive payments for relevant orders). For this type of order, it is important for merchants to utilize specific WishPost channels (applicable to merchants shipping orders from Mainland China; see details below) or UK-bound Confirmed Delivery Shipping Carriers (applicable to merchants shipping orders from outside of Mainland China; see details below) that provide Delivered at Place Plus (DAP+) service, as only carriers providing DAP+ services can pay the VAT amount due at the border to customs on behalf of customers.

* Note that Wish applies the ¡°Pay Customer VAT ¡°PAC-VAT¡± required¡± flag to individual Order ID in Merchant Dashboard, and assumes that 1 Order ID = 1 consignment/package. Therefore, the expected customer-paid product price for the consignment = the customer-paid product price for the individual Order ID. See more details below.

Please note that all merchants shipping orders to the UK will need to declare ship-from location for UK-bound orders by indicating the origin country/region when fulfilling an order through the Merchant Dashboard or via API. It is important that merchants provide the correct Origin Country/Region information when they are fulfilling the orders, as Wish will determine the VAT remit type for merchants¡¯ UK-bound orders based on their Origin Country/Region.

Merchants providing inaccurate information when fulfilling orders may be in violation of various fulfillment policies, including:

• 5.6 Orders that are fulfilled with fake tracking numbers will be penalized

• 5.7 Deceptive Fulfillment Policy

• 5.14 Orders flagged as ¡°Pay Customer VAT ¡°PC-VAT¡± required¡± must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels

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