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For qualified reasons other than ¡°Shipping from outside of Mainland China¡±:

If merchants select a qualified reason other than ¡°Shipping from outside of Mainland China¡±, because these orders are still shipped from Mainland China, they must be fulfilled with WishPost.

However, merchants may choose the appropriate WishPost logistics channels based on whether the removed order is subject to the Confirmed Delivery Policy or not. Specifically,

  • If the order is subject to the Confirmed Delivery Policy, merchants must fulfill the order with WishPost and select an appropriate WishPost logistics channel and service level that provide last-mile tracking (i.e. delivery confirmation);

  • If the order is not subject to the Confirmed Delivery Policy, merchants may fulfill the orders with any WishPost logistics channel of their choice.

For example, a merchant selects ¡°Overweight¡± as the reason for removing a United States-bound order from the program. If this order is subject to the Confirmed Delivery Policy, then the merchant is required to ship this order with a WishPost logistics channel that provides last-mile tracking (i.e. delivery confirmation). In the popup modal, the merchant must check the checkbox shown below before proceeding:


On the other hand, if this order is NOT subject to the Confirmed Delivery Policy, the checkbox shown above will not appear in the popup modal, and the merchant may choose any WishPost logistics channel to fulfill this order.

Note that if selecting ¡°Other¡± as the removal reason, merchants are required to elaborate in the ¡°Comment¡± section below before proceeding:

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