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2021/08/06
Wish

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How do I open a dispute for customer return fraud?


From the Orders > Returns page, click on Actions > Open Dispute for the returned order that you intend to dispute:

In the dispute form that follows, provide all required information and click ¡°Submit¡±: 

Please allow up to a few days for a Wish representative to review your dispute and reply.

How do I unenroll my products from the Wish Returns Program? 

You may unenroll your products from the Wish Returns Program either manually or via the API /api/v2/returns/disable-return-setting-for-region.

To unenroll products from the Returns Program manually, please visit the Products > View All Products page of your Merchant Dashboard, navigate to the ¡°Actions¡± column on the right-hand side of the product you¡¯d like to unenroll, click on the ¡°Actions¡± dropdown menu, and select ¡°View returns setting¡±:

On the page that follows, click the ¡°Disable Returns¡± button for this product that¡¯s currently enrolled in the Returns Program:

Click ¡°Confirm¡± on the popup modal after you confirm you¡¯d like to disable returns for this product (i.e. unenroll this product from the Returns Program):

This product is now unenrolled from the Returns Program (i.e. ¡°Returns Disabled¡±):


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