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Frequently asked questions
- How long does it take to list?
Newly created products typically appear on Amazon within 15 minutes, although some details and images might not appear for 48 hours. For customizations, it can take up to 36 hours to fully display on the detail page.
- Can I enable a customizable product listing in any category?
You can enable a customizable product listing in any category in which you are authorized to sell, with the exception of Wine and some Media categories.
- For the text-based customization, how do font sizes work?
The customization widget automatically resizes the font so that the text fills the space you have specified. If you want to prevent the font from resizing automatically, select a lower character limit so that the customer cannot enter text beyond the allotted area.
- My fonts are not working on some computers or in some browsers. Why?
If you have uploaded a TrueType font (.ttf) file as your chosen font, you need to confirm that the font file is an installable .ttf.
To confirm if the .ttf is an installable file follow the steps below:
1£©Right click on the file and select properties.
2£©Click Details tab and check Font embeddability. It should be set to installable.
- How do I sell a customizable version of the product and a non-customizable version of the product on the same detail page?
You can create a parent-child relationship in which one of the children is customizable and the other child is not. The Parent will need to be the non-custom version of the item.
- Why can’t I apply customization to an ASIN?
You cannot enable a product that has more than one seller currently offering it. If there are multiple sellers offering a product and you would like to enable it for customization, you must create a new product listing representing the unique customization features that you offer on the product.
- I have provided all the necessary information but the Customize Now button is not displaying. What should I do?
Ensure that the quantity of your product is set to a value greater than zero and the ASIN is buyable. Additionally, you will want to ensure there is only one offer on the ASIN, either active or inactive. The Customize Now button is also a product of winning the Buy Box. To learn more, see Become Buy Box eligible.
- Can I restrict the number of reprints that can occur for a particular image in my image library?
No, you cannot apply any quantity restrictions on any type of content or customization feature on Amazon. However, you can restrict the number of base product that a customer can purchase in one order.
- What if the custom text cannot be colored - as in laser engraving?
We recommend you find a color and font that match the experience of engraving as closely as you can.
- If my product requires a higher than usual handling time, how I can set it?
You can change the lead time of a product by editing the product details in the Manage Inventory page of Seller Central. Select Inventory, Manage Inventory ,Find the product , Edit , and click Handling Time.
- Is there a way to "disable" customization for an item?
Yes. Follow the steps below:
- Go to Manage Inventory.
- Select Custom Products, and select Find your product.
- Click the arrows next to Edit.
- Remove customization information.
- In the customizable enablement tool, what is the difference between editing the parent ASIN and editing the child ASIN?
If you edit the parent ASIN using the customization enablement tool, your edits will copy through to all of your child ASINs.
If you edit the child ASIN, your edits will only occur on the specific child ASIN selected.
If you are configuring color variations, we recommend you edit each child so your preview image aligns to the correct color of the product.
- Does Custom work with B2B??
Custom sellers can use Business Pricing with Custom features, as long as Business Sellers list an item with a Standard Price and Business Price, they can offer Text, Image or Product Configurations. The only exception is, if there is an additional fee for an option in Product Configurations the Business Buyer will not be charged the additional fee.
- Does Custom work with Business Only Offers?
No, at this time Business Only Offers are not currently recognized as a valid offer and therefore a Business Only Offer ASIN will not be able to be customized.
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