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Error codes for configuring customizations in bulk

Note: Bulk feeds are only available for single surface text customization, if you have multiple surfaces or need Image Customization or Product Configuration, please upload them via the One by One method.

 

Once your upload has finished processing, it will report the number of errors. Download the report to view the errors.

Tip: When you open the report, you will notice that the columns are not aligned; you might want to copy and paste the contents into an Excel spreadsheet to align the data.

Column header definitions

original-record-number

This is the row number in the excel sheet you should reference.

sku

The SKU value that is being referenced.

error-code

This code helps to specify the error that you received. Ideally the error-message (the last value) should have enough information to help you resolve the issue; if not, then lookup the error-code below.

error-type:

Currently, our only error-type that we support is “Error.”

error-message:

This should be a readable message to easily help you resolve the error as well as which field(s) to reference for the error. If you need more information, please reference the code below.

 

Error codes resolution guide

Error-Code Resolution
1002 The SKU has recently been edited and new change requests can’t be added while the edits are in process. It can take up to 48 hours to see the edits populate. Please re-run the feed after 48 hours.
1003 Please contact Seller Support. Seller Support may need the feed template that you used for the upload, the Batch ID, andthe time and date of the upload.
1004 The SKU can’t be found in your inventory. Please add the SKU or wait until the SKU has gone live and all of the information is published.
1005 The SKU must be active and the inventory has to be set to ‘1’.
1006 There are multiple active or inactive offers on the ASIN.Each Custom Product must be listed with its own ASIN. You can request your ASIN by applying for a UPC Exemption. For more information, please go toHow to list products that do not have a GTIN (UPC, EAN, JAN, or ISBN).
1007 Custom Products cannot be fulfilled by Amazon. Please switch the SKU, so it’s fulfilled by you.
1008 A mandatory field is missing in the template.
1009 Text fields have a limit of 99 characters, please verify that all your text boxes meet this requirement.
1010 You must have a minimum character limit of 1.
1011

Double check that the URLs work and that they are in a format that Custom supports.

Images: .jpg or .png

Fonts: .ttf or .woff

1012 The URL is in an invalid format.
1013 The font or image file is over 3MB, please reduce the size or find an alternative.
1014

Preview Image does not meet Custom’s specifications:

  • 400x400 pixels, exactly
  • .jpg or .png
  • 3MB maximum size

 

1015 Image URL must end in .jpg or .png
1016 Font URL must end in .ttf or .woff
1017

Integer fields like the x-axis, y-axis, width and height require a numerical vale. The numerical value must not contain special characters, decimals, or letters.

Find the valid values in the Data Definition tab in the feed template.

1018 There’s an invalid value in one or more of the cells, which require either a “true” or “false” value.
1019 One of the rows has no value, where a SKU is expected.
1020 Contact Seller Support.
1021 Invalid color code. Please ensure you have entered "#" before your 6 characters for your color code.
1022 Your print or surface area cannot include special characters such as: !&%$#?><
1023 Reduce surface or print area name to less than 99 characters.
1024 Please ensure your X-axis, Y-axis, height, and/or width values are set between 1 and 400.
1025 There are duplicate font URLs present, please ensure you have different font URLs for each individual font.
1026 You must enter “TRUE” for one of the default fonts, or enter your own custom font.
1027 Contact Seller Support
1028 Contact Seller Support

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