请在 24 小时内回复亚马逊买家新闻
回复新闻
请在 24 小时内（包括周末和节沐日）回复买家新闻 。。 。。。自动回复不被视为有用回复 。。 。。。
若是您的新闻回复时间影响了您的整体卖家绩效，，， ，， ，以下建议可资助确保您在 24 小时内回复买家新闻：
请确保您电子邮件程序的垃圾邮件过滤器不会屏障买家新闻 。。 。。。
纵然您无法连忙解决买家的问题，，， ，， ，您仍需在 24 小时内回复电子邮件，，， ，， ，告诉买家您正在处置惩罚他们的请求 。。 。。。提供一个预计问题能够获得解决的日期 。。 。。。
若是新闻无需回复（例如，，， ，， ，“谢谢”新闻），，， ，， ，那么请确保将该新闻标记为“无需回复” 。。 。。。
亚马逊官网原文详情：
Respond to messages
Respond to buyer messages within 24 hours, including weekends and holidays. Auto-responders are not considered a valid response.
If your message response time is affecting your overall seller performance, the following suggestions may help ensure that you respond to buyer messages within 24 hours:
Make sure that buyer messages are not being blocked by your email program's spam filter.
Even if you can't resolve a buyer's concern immediately, you still need to respond to their email within 24 hours to let them know you are investigating their request. Provide a date by which they can expect a resolution.
If a message does not require a response (for example, a "thank you" message), then make sure you mark it as "No Response Required."
文章泉源：亚马逊官方网站