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Setting up your email

From receiving important notifications to communicating with your customers, email is an important part of any business. This page shows you how to set up and configure both your store owner email and your sender email.

The store contact address is the email address that you used when you signed up for Shopify. It's where you'll receive your files if you export your products, orders, or customer lists.

The sender email is your customer-facing address. It's where your customers can contact you directly, and it's the address that's associated with the automatic notification emails that they receive about their orders.

Add the Shopify Sender Policy Framework (SPF) records and Domain Keys Identified Mail (DKIM) records to ensure that your email message is delivered to your customer.

Change the store email address

By default, the store contact address is the email address that you use when you sign up for Shopify. It's the email address that Shopify uses to contact you and where you receive your files if you export your product, order, or customer lists. If you want Shopify to contact you at a new email address, this is where you can update that information.

Steps:£¨Desktop£©

  1. From your Shopify admin, go to Settings.

  2. Click Store details.

  3. In the Store contact information section, change your email address under Contact email or Account email. This will be the email that Shopify uses to contact you about your account.

    Note£ºIf you haven't set up a single login, then the Account email displays instead of Contact email.

  4. Click Save.

  5. Go to your new email account's inbox, and click the link in the verification email from Shopify.

Steps:£¨iPhone/Andriod£©

  1. From the Shopify app, go to Store > Settings.

  2. Under Store settings, tap Store details.

  3. Click Store details.

  4. In the Store contact information section, change your email address under Contact email or Account email. This will be the email that Shopify uses to contact you about your account.

    Note£ºIf you haven't set up a single login, then the Account email displays instead of Contact email.

  5. Click Save.

  6. Go to your new email account's inbox, and click the link in the verification email from Shopify.

Note

To change the email or password that the store owner uses to log in to Shopify, you need to change the information in their account settings.

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