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First Name,Last Name,Email,Error(s) Jane,Doe,jane.doe01520022060@example.com,...,Email has already been taken Jane,Doe,jane.doe11520022060@example.com,...,Email has already been taken Jane,Doe,jane.doe21520022060@example.com,...,Email has already been taken |
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Troubleshooting the Transporter app
The Transporter app can encounter errors when it processes your records and imports them as objects.
Exporting and correcting errors
If your import has issues, then you can click Export errors to learn how to correct them. For more information on these error codes, refer to the list of common error codes below.
The process to correct errors is slightly different, depending on whether your import's status is Failed or Completed.
Failed
When the status of an import is Failed, it means there's an issue with the CSV file itself, and not with the content of the file. After you have reviewed the errors text file, fix the errors in your original upload file and then try uploading the file again.
Completed
If a Completed import has errors, then there there are errors in the individual records, rather than issues with the structure of your CSV file. In this case, only records without errors are created in Shopify. Records that have errors are not created, but are instead added to an export errors CSV file. You won't see the export errors CSV file until after the import is finished and the status is Completed. When the import completes, an Export errors link appears in the table.
The last column in each row of the errors CSV file describes the error for the record. After you have downloaded the file, fix the errors in this file and then upload it. You don't need to delete the error column before uploading this file.
In the following example, three customers could not be imported because they already existed in the store.
First Name,Last Name,Email,Error(s)
Jane,Doe,jane.doe01520022060@example.com,...,Email has already been taken
Jane,Doe,jane.doe11520022060@example.com,...,Email has already been taken
Jane,Doe,jane.doe21520022060@example.com,...,Email has already been taken
Shopify customers are identified by their unique email addresses, so these customers couldn't be imported because there were already records for their emails addresses in Shopify.
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