Accept a chip payment with the Tap and Chip Reader

You can use the Tap & Chip Reader to accept chip card payments.

Note

Chip and PIN payments aren't supported in the United States.

Steps:

1. From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected, then it will say Tap or insert card at the top of the screen.

2. Allow the customer to tap or insert their card. The chip should face up, towards the Shopify logo.

3. If an account selection is required, then the customer must select if they're using their checking or savings account. Depending on the bank that the customer uses, they might also be prompted to select which language to complete the transaction in.

4. Allow the customer to discretely enter their PIN on the PIN entry screen. After the customer completes the entry of their PIN, they tap the green button with the checkmark logo.

5. When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The customer can now remove their card.

Tip

Customers enter their PIN directly on an iPad or iPhone device in Canada, or an iPad, iPhone or Android device in the United States. To avoid unwanted contact with the screen, consider providing a Stylus pen for your customers to use when interacting with your POS device.

Refunding or exchanging with the Tap and Chip Reader

Note

This feature is not currently available on Android devices.

Refunds are available for Interac debit. To prevent fraud, the refund must be made in person with the debit card present. If the customer used an Interac card attached to a digital wallet, such as Apple Pay or Google Pay, then the original device used must be present. You can't refund a purchase to a different payment than what was originally used, nor can you refund the purchase in cash. Refunds can't be completed through the Shopify admin.

Exchanges can only be made by merchants who use Shopify POS Pro.

Troubleshoot the Tap & Chip Reader

If your card reader isn't working, then investigate the problem using the following steps:

1. Verify that you meet the requirements to use the Tap & Chip Reader.

2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.

3. Verify that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.

4. If you're also using a Tap, Chip and Swipe reader (available only in the US), tap the connectivity menu in the bottom right corner and check whether your device is also paired with the Tap, Chip and Swipe card reader.

   When both card readers are paired with your device, Shopify POS will prioritize the Tap, Chip and Swipe card reader because it has the most features. If you want to use the Tap and Chip reader instead, then turn off the Tap, Chip and Swipe reader.

Note

The Tap, Chip and Swipe card reader is available only in the United States.

If your card reader's still not working, then from your Shopify POS app, send a report to Shopify Support by tapping ¡Ô > Support > Send a Report. Support will contact you after the report has been submitted.

Troubleshoot a card reader update

If you're updating the card reader through your Shopify POS app and the update freezes, then you must pair the card reader to a different device and try again.

Steps:

1. Unpair the card reader from your current iOS device.

2. Pair the card reader to a secondary iOS device that has the Shopify POS app installed.

3. Complete the card reader update.

4. Unpair the card reader from the secondary iOS device.

5. Pair the card reader to your primary iOS device to process transactions.