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If your TSP100IIIW printer stops working
Follow the steps below to troubleshoot your printer:
Make sure that your printer's wi-fi connection is set up correctly.
Check to see that you are connected to the internet. Your printer requires an internet signal to run properly.
Check to see that your printer appears on the Hardware screen in the Shopify POS app. If the printer is improperly connected, it either shows up on the settings screen or it shows as "Disconnected".
Try turning your printer off and then on. This restarts your printer and usually rectify any issue on the printer's end.
To debug your printer, turn your printer off and press and hold the FEED button. While still holding the FEED button, turn the printer back on. Let the printer print off the firmware information and then let go of the feed button. The printer tries to connect to the internet and then continue to print off more diagnostic information. Take a look at the printed paper to see if any of the following issues match the text displayed:
The first thing to do is turn off the printer, wait five seconds, and turn it back on. Try the debug process again.
If that doesn't work, then confirm that you've followed the printer installation and setup instructions. Make sure that your printer is plugged in and connected to your wireless network.
Finally, if none of the above solutions worked, contact your internet provider. It could be a problem with your internet setup.
The IP address under "Current IP Parameters Status" displays zeroes.
I see a "No Host Connection" message.
This usually happens when you lose your internet connection or when your printer is not connected to your router properly. Check your internet signal and wireless router.
Note
Having problems with your printer? Contact Star Micronics Support for help.
If the ERROR indicator is blinking red
This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should turn off and the READY indicator should come on.
Paper jams
If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.
If you are trying to make your receipt narrower than the specified 3 inch width, then make sure you use the divider provided. Don't fold the paper when you feed it into the printer.
Customize receipts
You can customize both the basic receipt layout and the transaction description.
Limitations when using the Star Micronics TSP100IIIW (Wifi) receipt printer
Shopify POS won't work with multiple TSP100IIIW (Wifi) receipt printers at the same time.
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