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Email campaign delivery

If your email list has over 1,000 subscribers, then emails might take some time to reach your entire subscriber list due to a process called batching. Shopify Email automatically sends out emails in batches to help avoid spam filters and improve delivery rates. The time it takes for your emails to send varies by online store, based on factors like delivery rates, bounce rates, and how engaged your subscribers are.

A subscriber group is a group of customers who sign up to receive your email campaigns. When you send an email campaign to a large subscriber group (40k-200k subscribers) Shopify records the list in advance so that campaigns are ready to be delivered on schedule. If customers subscribe to your emails too close to your campaign's scheduled delivery time, then they might not receive the campaign.

If your email has not finished sending within 72 hours, then contact Shopify Support.

What's a good delivery rate?

A good delivery rate for an ecommerce store is 95%. A major contributing factor for this is the bounce rate of an email. The bounce rate indicates how many of the emails that you send out are "bounced" or returned to you. Ideally, you want these rates to be low. One of the most common reasons that an email bounces back is because the address that it was sent to no longer exists. That's an example of a hard bounce, which means you can't fix that issue and the email will never be delivered to that address. Soft bounces might be caused by an issue with a server, or the email you tried to send was too large.

Following the best practices for Shopify email can improve issues related to spam filters, unsubscribes, open rates, and bounce rates. This means that the time between batches tends to decrease, allowing you to send more emails faster.

To find out which subscribers had your email campaign bounce, refer to your email campaign analytics report.

Avoiding spam filters

Bounce rates, abuse complaints, and engagement from your subscribers can all affect whether or not your email is viewed as spam by an email provider. Making sure your emails include relevant content can make a difference, too. See our best practices guide to improve some of your statistics and avoid these issues. If those rates improve, then time between batches also generally tends to decrease, allowing you to send more emails, faster.

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