索赔纷歧建都需要用钱来解决。。。。。许多客户要求索赔，，，，，目的是填补他的损失，，，，，但若是能用别的步伐填补损失，，，，，何不无邪变通一下，，，，，跟客户谈谈呢？？？？？？？不到万不得已，，，，，是不可容易赔款的。。。。。只要有得谈，，，，，就要尽一切起劲阻止赔款。。。。。

卖家可以用一些别的步伐，，，，，好比下次相助时给客户打折，，，，，遇到损坏的产品时给客户重新补一批货，，，，，或者发一些别的产品已往，，，，，免费让客户试销。。。。。总之详细问题详细剖析，，，，，就能找出谈判的切入点。。。。。

一、邮件模板

Dear Ashley ,

We would like to express our deeply regret that the barcode for 10% goods couldn't be scanned. It is too expensive to do the re-work in EU.

We'll give you another 10% goods by air as replacement. Is it acceptable to give us 20 days? If time limited, we suggest you try our new model KJ-295.We have stock for this item,and the quality is better than your order#KJ-294.These products could be delivered in 3 days after packaging.

Please give us your comments soon.

Best regards,

Stephy

二、常用语句

1. We would like to express our deeply regret that the goods couldn't be shipped on time.

关于货物不可准时出运这件事，，，，，我们深表歉意。。。。。

2. If time limited ,we could deliver them by air.

若是时间不敷，，，，，我们可以安排货物的空运。。。。。

3. We have this microwave oven in stock.

这款微波炉我们尚有存货。。。。。

4.The labor cost for re-work is too expensive in UK.

在英国，，，，，产品返工的人工本钱太高了。。。。。

5. Due to the quantity shortage of 8% , what about a 12% discount in next order?

由于产品数目少了8%，，，，，我们下一单给你12%的折扣怎么样?

希望卖家能通过这样的邮件更好地同客户相同，，，，，以其他方法取代赔款。。。。。