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8Account Suspension
Last updated on July 16, 2020
8.1The following occur to accounts upon suspension:
Account access is restricted
The store's products are no longer for sale
The store's payments are withheld 3 months
For severe violations, the store's payments are withheld permanently
The store is responsible for 100% of all refunds
Reasons an account could be suspended include but are not limited to the following:
8.2Asking customers for their personal information
If a merchant has asked customers for their personal information including email address, the merchant account is at risk of suspension.
8.3Asking customers to send money
If a merchant has requested a direct payment from the customer, the merchant account is at risk of suspension.
8.4Providing inappropriate customer service
If a merchant has provided inappropriate customer service, the merchant account is at risk of suspension.
8.5Being disingenuous to customers
If a merchant is being disingenuous to customers, the merchant account is at risk of suspension.
8.6Asking customers to visit stores outside of Wish
If a merchant has asked customers to visit stores outside of Wish, the merchant account is at risk of suspension and/or a penalty of $10,000.00* per incident. Please see Policy 5.7 - Deceptive Fulfillment Policy for further information.
8.7Selling fake or counterfeit goods
If a merchant is selling fake or counterfeit goods, the merchant account is at risk of suspension.
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