跨境电商客服如那里置商品质量纠纷
客服职员收到纠纷后，，，，，首先要审查纠纷缘故原由，，，，，再凭证纠纷缘故原由搜集详情，，，，，最后判断是拒绝纠纷照旧接受纠纷。。。。。。。。若是拒绝，，，，，第一步与客户联系，，，，，第二步拒绝平台纠纷并提供响应证据，，，，，以备裁决。。。。。。。。
1.网络证据客服职员若收到客户发过来的投诉，，，，，应第一时间回复客户，，，，，询问商品详细的质量问题，，，，，并要求客户提供证据。。。。。。。。下列范文可供参考。。。。。。。。
范文
Dear valued customer,
We are so sorry to hear from your dispute messages. Could you tell us what the problem is the product? In line with our company policy, we need some clear photos or video to process your complaint.
Please send them to us ASAP so that we would be able to resolve it sooner. Thank you for your time.
2.确认问题
在客户提供了相关证据后，，，，，如照片或视频，，，，，客服职员应仔细检查客户所投诉的问题。。。。。。。。若是是商品没有抵达客户期望值，，，，，不是质量问题，，，，，那么客服职员应在邮件中陈述相关事实并枚举支持自己看法的证据或商品截图，，，，，如商品形貌里的信息。。。。。。。。详细可以参考以下范文。。。。。。。。
范文
Dear XXX,
Thanks for your pictures.
After reviewing the pictures, we found that it is under our specifications not the flaw. The slight difference is allowed, which is also the same as our listing pictures.
We are sorry that you don't like it, In order to show our apologies, would we give you some discounts or gifts in you next order?
Best regards!
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