跨境电商客服如那里置未收到货物纠纷
跨境电商行业有一类常见的投诉是客户长时间未收到货。。 。。。。�？？？？？？头霸痹诜⑿胖�，，，，，，，首先，，，，，，，从物流公司处相识该订单包裹的最新状态，，，，，，，核实客户投诉的情形。。 。。。。然后，，，，，，，针对客户提出未收至货的时间，，，，，，，举行有针对性的分类回复。。 。。。。一样平常来说，，，，，，，凭证时间是非，，，，，，，我们可以分为 20~30天和30天以上两种情形。。 。。。。
(1)若客户体现 20~30天未收到货，，，，，，，那么客服职员可以在信中给客户诠释国际物流的运输时间较长，，，，，，，希望他/她能耐心期待，，，，，，，并体现若是凌驾 30天未收到，，，，，，，可以给他/她重新发货或全额退款。。 。。。。
(2)若客户体现已经凌驾 30 天还没收到货，，，，，，，那么客服职员在信中体现可以给客户重新发货或全额退款，，，，，，，希望能取得客户的体贴。。 。。。。
详细可以参考下列范文。。 。。。。
范文——20~30 天未收到货的
Dear customer,
Thanks for your contacting. We're so sorry that you still haven't received your item.
We have checked our records and found that your item was shipped out on May 23rd. It should have reached you. But the shipping time is slow recently due to the strict customs inspection.
Anyway, we will contact our carrier about your case and then keep you posted.
Please accept our sincere apologies again for any inconvenience it may cause. We appreciate your understanding and patience.
范文——30天未收到货
Dear customer,
We're so sorry that you still haven't received your item. Please don't worry we have the 30 days money back guarantee.
Now we will consider this package as lost, just wonder if you want us to resend a new replacement for you ( We will reconfirm your address ) or just want your full money back.
Please accept our sincere apologies again for the inconvenience caused.
We will await your reply. Very appreciate your understanding and patience.
Kind regards.
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