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Dear  (customer name),

We are sorry to see that you left neutral / negative feedback relating to your recent purchase experience from our store. But I'm pleased we have solved the problem together. I hope you're satisfied with our solution.

Now that we have solved the problem, would you please spare some time to change your feedback into a positive feedback? (Link to Revise Feedback:  XXXXX) You know 5-star is really important for us.

Thanks again and we sincerely look forward to establishing long business relationship with you.

Best regards!

(Your name)

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