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Inbound performance alerts

Alerts display as banners on both your Seller Central homepage and in your Shipping Queue.

If you send us a shipment or product that does not comply with our shipping requirements, we typically send you an inbound performance alert, and we may suspend your ability to send additional shipments of affected products until you resolve the issues.

Inbound performance alert ¨C product-related

When there are ASIN-related problems, Amazon suspends the ability to include that ASIN in new shipments until you have resolved the problem. You will still be able to create shipments for other ASINs.

You may receive alerts for the following product-related issues.

CategoryProblem types


Prep-related problemsPoly bagging requiredTapingOpaque bagging requiredBubble wrap required
Label-related problemsSuffocation sticker requiredBarcode label missingLabel requiredBarcode label inaccessible
Label- and shipping-related problemsBarcode label unscannableBarcode label mislabeledExpiration issueProduct damaged upon arrival
Quantity-related problemsInaccurate item quantity in boxUnexpected items found in boxUnexpected item found in shipmentAdditional units encountered
Inventory placement problemsProduct or shipment sent to the wrong fulfillment center



Inbound performance alert ¨C shipment-related

When any of the problem types listed below takes place, Amazon suspends your shipment creation and modification abilities until you acknowledge and resolve the problem.

You may also receive shipment alerts for the following shipment-related issues.

CategoryProblem types


Safety and packaging problemsShipping box overweightShipping box oversizedElectrical hazardSharp products hazard
Spilled products hazardUnacceptable pallet conditionImproper packing materialsShipment ID not included on shipping boxes
Label-related problemsBarcode label mislabeledBarcode label unscannableSuffocation sticker requiredLabel required
Label/inventory placement problemsBarcode label missingBarcode label inaccessibleProduct or shipment sent to the wrong fulfillment center
FBA restricted products/quantity-related problemsRestricted itemInaccurate number of boxes

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