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FAQ: Broadcasting to buyers

Q:Who are the buyers I can broadcast to?

A:Currently, you can only broadcast messages to buyers who have placed an order within your shop.

Q:After submitting a broadcast chat, can I unsend it?

A:Sent broadcasts cannot be unsent or recalled.

Q:Why does the number of actual broadcast recipients differ from the size of the buyer group?

A:The number of actual recipients will exclude those who have received a message from you within the same day, as well as buyers who have blocked such broadcast messages.

Q:Why does the number of buyers in the group change?

A:The number of buyers will be refreshed on a daily basis. New buyers who have recently placed an order will automatically be included in groups if they ful?ll the criteria.

Q:Is there a limit to how many messages a user can receive?

A:
LimitationsFrom 13 July 2020
Seller Broadcast Limit (weekly)1
Receiver Limit (daily)2
Receiver Limit (weekly)14

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