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2021/09/22
Wish

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I did not fully spend my budget from my last campaign but the amount shown in my 'Max amount you can spend' is lower. When will the holding amount be released?

Your account or ProductBoost balance must have sufficient budget for new campaigns to be created. Each time you create a new campaign, we will withhold an amount from your total account balance. Campaign charges are deducted from your balance weekly and any excess amounts withheld will be released after charges have been deducted.

What happens if I don¡¯t have a positive account balance after running ProductBoost?

The ProductBoost fees (also known as the ProductBoost Promotion Loan) will be deducted from your account once you have a positive total balance with Wish.

How can I get support if I have other questions/issues?

You can contact us at productboost@wish.com for any questions/issues/feedback.

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