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Wish Returns Program Overview (applicable to all supported countries/regions)
The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaiming refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program.
Currently, merchants with a U.S., European, or Mexico return address may enroll their products for returns from U.S., European, or Mexican customers, respectively. We are actively working to expand the countries and regions supported by the Wish Returns Program.
If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address. This article walks merchants through some commonly asked questions about the Wish Returns Program overall, applicable to all supported countries and regions. Merchants may read more details about each supported country or region in the separate FAQ articles linked below:
Wish Returns Program for the United States
Wish Returns Program for Mexico
Wish Returns Program for Europe
What products are eligible for this program?
Products with logistics information in Wish are eligible for the Wish Returns Program. Currently, enrolled products that are shipped to the United States, Mexico, and certain European countries will be eligible for return. More details can be found in the FAQ articles below for each supported country or region:
Wish Returns Program for the United States
Wish Returns Program for Mexico
Wish Returns Program for Europe
What information do I need to provide in order to enroll my products in this program?
To enroll products into the Wish Returns Program, merchants must provide a return warehouse address and products¡¯ logistics information. Merchants may view more information required for each supported country or regions in the following FAQ articles:
Wish Returns Program for the United States
Wish Returns Program for Mexico
Wish Returns Program for Europe
Once products are enrolled for returns, U.S., Mexico, or EU customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's U.S., Mexico, or EU return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product¡¯s logistics information. The return shipping label fee will be deducted from the merchant¡¯s account balance.
You can learn more about how to add logistics information for your products in this FAQ here.
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