速卖通卖家必知的纠纷处置惩罚——货物短装
某笔订单中产品数目为10 件，，，，，卖家通过两个包裹发货。。。。。。。。其中一个包裹已经妥投，，，，，另一个包裹仍然在途中，，，，，因此买家以未收到货提起纠纷并要求部分退款。。。。。。。。
1、提起纠纷后生意双方做法
买家:提起纠纷。。。。。。。。
l wrote to you twice and you had more than 10 days to answer. It is obvious you do not want tosolve this issue.1 of the packages arrived weeks ago, the other did not.
卖家:拒绝纠纷，，，，，强调另一个包裹在途中，，，，，并把运单号再次出示给买家，，，，，建议买家延伸收货时间期待包裹。。。。。。。。
Sorry for the late response.Recently we were lack of people to deal with many orders. I amhiring more people.I tracked this tracking number it was in shipping and not returned. l justextended more 15 days delivery time.
买家:赞成继续期待并询问包裹状态。。。。。。。。
Sure, but before I cancel the dispute, could you tell me what is the last known location of mypackage? And how old is this information?
卖家:说明包裹状态并建议期待天数、退款金额。。。。。。。。
The tracking information just shows it's in shipping. I can't get more information. I just extendmore delivery time and you have 29 days to confirm this delivery.At least,friend, if you don't cancelthe dispute, please change the refund money, you already received a part goods of this order. Thanks.
2、平台介入后如那里置
平台介入后，，，，，通过邮件见告双方情形。。。。。。。。
见告买家:部分包裹在途中，，，，，建议期待，，，，，若是包裹妥投请确认收货。。。。。。。。
The tracking number shows the goods are in transit, we'll ask seller to contact shipping companyto confirm the status of package within 3 calendar days. If you have received the goods in goodcondition, please cancel this claim and confirm order received.
见告卖家:货物运输时间已经凌驾允许运达时间，，，，，建议起劲与买家相同。。。。。。。。
关于此纠纷订单，，，，，自包裹发货之日起至今，，，，，货物在途的时间已经凌驾了您设置的允许运达时间。。。。。。。。买家方面也因迟迟未收到货而提起纠纷，，，，，且在此时代并未对提倡的纠纷举行撤诉。。。。。。。。因此，，，，，请您起劲与买家优异地相同，，，，，实时处置惩罚由于客观缘故原由导致的超时问题，，，，，获取买家的明确和支持。。。。。。。。
响应限期到期后，，，，，包裹未妥投，，，，，卖家赞成部分退款:
l have agreed to refund you. Firstly l refused your dispute is that because this parcelRB59****564CN is in shipping.and I hope it can be shipped and we extended deliery time for you. 1do not ingored you l am very sorry for my late.
平台操作部分退款并关闭纠纷。。。。。。。。
3、怎样阻止该类纠纷
①起劲关注纠纷案件。。。。。。。。在买家提起纠纷尚未上升至仲裁平台介入前，，，，，起劲予以响应。。。。。。。。
②核对发货数目、退款金额。。。。。。。。在确认部分包裹未妥投的情形下，，，，，起劲与买家核对部分退款金额信息。。。。。。。。
③在双方协商一致的情形下，，，，，将协商信息反响于纠纷平台。。。。。。。。
以上是货物短装相关的纠纷处置惩罚内容，，，，，希望对您有资助。。。。。。。。
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