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Pause your store and continue to work on it


Note

To be eligible for the Pause and Build plan, your store needs to be on a paid plan and at least 60 days past the free trial period. If your store doesn't meet these criteria, then you can't pause your store.


When you use the Pause and Build plan, your store continues to run at a reduced cost of $9 USD per month. You can access your Shopify admin and edit your products when you need to, but your checkout is disabled. This means that customers can review your products, but they can't purchase them.

While you're on the Pause and Build plan, you can do the following:

  • Access your Shopify admin.

  • Access basic reports about your site's performance.

  • View your online storefront.

While your store is paused, you can't use online store checkout, POS, discounts, abandoned checkout recovery, gift cards, or third-party integrations such as Facebook and Google to publish your products. You can send draft order invoices, but the customer won't be able to complete the checkout process and draft orders can't be converted to live orders.


Caution

Consider uninstalling any third-party apps that have recurring charges so that you're not billed for those apps after you pause your store.


Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click Settings > Plan.

  3. Click Pause or deactivate store > Pause and build plan.

  4. Carefully review the plan details, and then click Switch to Pause and build.

Your store will be paused and running at for a reduced subscription fee. If you want to start selling products again, then you can reopen your store at any time by choosing a new plan.

Work on your store while you're on the Pause and Build plan

While you're on the Pause and Build plan, customers can still review your products, but they can't buy them. To improve your customer experience, you can customize your theme to hide your product prices and hide the Add to cart buttons so that customers don't try to buy anything while your store is paused.

If you don't want to display your products while your store is paused, then you can use a password to protect your online store. This way, customers won't be shown your products while your store is paused. You can customize your password page and write a message that your customers will be shown while your store is paused.

All your apps remain active after you pause your store. If you want to pause your apps, then you need to cancel them individually.

Reopen your store after you pause and build

When you're ready to reopen your store, log in, and then select a new plan that is best suited for you.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, go to Settings > Plan.

  3. Click Pick a plan, and then click Choose plan for the plan that you want.

  4. Carefully review the plan details, and then click Start plan.

After you select a plan, you can start selling again.

If you set up a password for your store while it was paused, then you can remove your online store password.

Pause your store completely and step away from it


Caution

As of December 15, 2021, the Pause plan will no longer be available. If you selected the Pause plan before December 15, then you can remain on the Pause plan for 90 days from the date that you activated the Pause plan. After 90 days, you are upgraded to the Pause and Build plan, which is $9 USD per month.


If you're an active merchant, you can use the Pause plan to pause your store completely and step away from it. Your store is paused for up to to three months without being charged for your subscription. You can reopen your store any time during the three months. If, after three months, you don't reopen your store, then you're upgraded to the Pause and Build plan, which is $9 USD per month.


Note

To be eligible for the Pause plan, your store needs to be on a paid plan and at least 60 days past the free trial period. If your store doesn't meet these criteria, then you can't pause your store.


App charges are paused when you pause your store. If you have any pending app charges, then you're billed for those charges when you pause your store. While you're on the Pause plan, you can't access your Shopify admin, work on your store, or sell to customers.

Before you start, consider creating a password page to tell your visitors that you'll be back soon. You won't be able to access or edit your password page while your store is paused.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan.

  3. Click Pause or deactivate store, and then click the Pause for 90 days plan.

  4. Carefully review the plan details, and then click Pause store.

You receive an email to confirm your store's paused. If you don't re-open your store, then after three months your store upgrades automatically to the Pause and Build plan for $9 USD per month.

Your store is paused.

Reopen your store after you pause and step away

When you're ready to reopen your store, log in, and then select a new plan that is best suited for you.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, go to Settings > Plan.

  3. Click Pick a plan, and then click Choose plan for the plan that you want.

  4. Carefully review the plan details, and then click Start plan.

After you select a plan, you can start selling again.

If you set up a password for your store while it was paused, then you can remove your online store password.

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