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Update the Chip & Swipe reader software

Your Chip & Swipe card reader might require a software update. Updating the Chip & Swipe card reader can take up to 15 minutes.

Note

Do not close the app or disconnect the card reader during the update process.

  1. Connect your card reader and iPad to their charging cables.

  2. Pair your card reader with your iPad.

  3. From the Shopify POS, tap ¡Ô > Settings.

  4. Tap Manage connected hardware.

  5. Select your card reader.

  6. Under Update available, Tap View details.

  7. Tap Update.

Accept payment with the Chip & Swipe Reader

  1. From the Shopify POS, tap Checkout. If the Tap & Chip Reader is connected, it displays Swipe or Insert card at the top of the screen.

  2. Allow the customer to swipe or insert their card. The chip must face up towards the Shopify logo.

  3. If an account selection is required, then the customer must select either a checking or savings account. Depending on the bank that the customer uses, they might also be prompted to select which language to complete the transaction in.

  4. Allow the customer to discretely enter their PIN on the PIN entry screen. After the customer completes the entry of their PIN, they tap the green button with the checkmark logo.

  5. When the transaction is successful, the customer can remove their card and you can choose whether to provide a receipt.

  6. Tap Done.

Troubleshoot the Chip & Swipe Reader

If your card reader isn't working, then go through the following steps with a test order for a 1.00 quick sale item (you can refund the order later):

  1. Check that you meet the requirements to use the Chip & Swipe Reader.

  2. Check that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you can't process card payments.

    If you don't meet all the requirements, then you can still take credit card payments using an external payment terminal.

  3. Check that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.

  4. Make sure that you're tapping Credit at the payments screen. The External terminal payment option is only for when you're using an external payment terminal instead of a Shopify-supported card reader.

  5. Go to the Hardware section of the Shopify POS settings, and check whether your device is also paired with the Tap, Chip, and Swipe card reader.

    When both card readers are paired with your device, Shopify POS tries to use the Tap, Chip, and Swipe card reader because it has the most features. If you want to be certain of which card reader to use, then unpair the reader that you want Shopify POS to ignore.

Tip

After you tap Credit to accept a card payment, the image on the screen shows which card reader Shopify POS is expecting you to use.

  1. Make sure that you're inserting or swiping the card correctly.

  2. Try entering the credit card information manually. If this works, then there's a problem with the card reader.

  3. If the manual entry doesn't work, then force quit the Shopify POS app, and then turn off the device and card reader. Turn the device back on, open Shopify POS, and then turn on the card reader. When the card reader's status light shows that the reader's connected, try another test order.

If your card reader's still not working, then contact Shopify Support.

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