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What happens after I file for customer refund abuse?

Once you have successfully opened a dispute for customer fraud, you can track the status of your dispute through the Dispute ID. The Merchant Compliance team will investigate your case thoroughly and provide an update if your dispute was approved or rejected.

If your dispute is approved:

  • The refund amount will be credited back to your account.

  • You will also be able to review the status under Account Balance.

If your dispute is rejected:

  • You will be 100% responsible for the refund and the amount will not be credited to your account.

  • You will also be able to review the status under Account Balance.

  • You can re-open the dispute if you have supporting documents to prove customer fraud.

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